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Latest updated Salesforce Service-Cloud-Consultant Valid Exam Online Are Leading Materials & Top Service-Cloud-Consultant: Salesforce Certified Service cloud consultant

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Salesforce Service-Cloud-Consultant Exam is a certification program designed for individuals who specialize in implementing and managing Salesforce Service Cloud solutions. Salesforce Certified Service cloud consultant certification is ideal for professionals who work as consultants or administrators, providing expertise in the design, implementation, and management of customer service solutions on the Salesforce platform.

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Salesforce Certified Service cloud consultant Sample Questions (Q144-Q149):

NEW QUESTION # 144
Universal Health supports medical kits that have been distributed to thousands of hospitals. Hospitals can request future credit by providing kit usage information by patient. The regional processing teams review these requests and award coupons for approved cases. What should a consultant recommend to manage this process using Service Cloud?

A. Use cases to track the credit requests and route than to regional teams using assignment rules
B. Enable the self-service portal to generate logins for the hospital staff by region.
C. Use Web-to-Lead to capture the credit requests and assign them to regional teams using workflow rules.
D. Design a custom object to track credit requests and route them regionally using assignment rules

Answer: A

NEW QUESTION # 145
A team of publishers has created and published articles in Salesforce Knowledge. The manager of the help desk wants to verify that the articles are useful to agents. Which reports can the help desk manager use to determine the quality of the articles? (Choose 2)

A. Report on articles followed in Chatter.
B. Report on the articles attached in cases.
C. Report on agent feedback on articles
D. Report on agent ratings on articles

Answer: B,D

NEW QUESTION # 146
Universal Containers wants to notify Support Managers when a new case has been untouhed for more than two business days.
Which approach should a consulatant implement?

A. Define case auto-response rules.
B. Configure case escalation rules.
C. Establish case assignment rules.
D. Use Flow Builder to create a flow with a scheduled path.

Answer: B

NEW QUESTION # 147
Universal Containers wants to implement a customer service community.
The goal of the community is to enable community members to access, create, and manage cases online.
How should the consultant implement these requirements?

A. Create a sharing rule to share the contact record with the community member.
B. Update the case assignment rule to add the community member to the predefined case team.
C. Change the org-wide default for cases and contacts internal access to private.
D. Set up a sharing set to grant access based on the community member's contact record.

Answer: D

NEW QUESTION # 148
How should a consultant configure a report that shows the average number of days that Cases stay open?

A. Create a report snapshot of the number of open Cases each day.
B. Use the standard Case Age field on the report.
C. Create a formula field on Case to calculate the average age.

Answer: B

Explanation:
The standard Case Age field in Salesforce reports is designed to track the duration for which a case remains open. By including this field in a report, consultants can easily calculate and analyze the average number of days that cases stay open, providing valuable insights into case resolution times. This metric is crucial for understanding the efficiency of the service team and identifying areas for process improvement. The Case Age field automatically calculates the time from case creation to closure (or the current time if the case is still open), making it a straightforward and effective way to monitor case resolution performance without the need for custom calculations or snapshots.

NEW QUESTION # 149
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